Improving the telephone sales system
In an accurate research process you can significantly improve the success of your telephone system!
In order to be successful in the process we will need to examine:
- Call recordings according to various parameters that we will define
Call scripts
Interview with the call team
- Customer research (as needed, not always)
KPI Exam - Goals set by managers
Some data on the subject:
According to the global company SALESFORCE - 92% of the interactions with customers will be done over the phone, 85% of the customers will report that the telephone interaction with the company was unsuccessful for them.
80% of sales require at least five telephone interactions with the customer after the meeting in order to close a sale, 44% of salespeople only do one telephone interaction and breakdowns (Marketingdounat)
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The promise
Extensive knowledge, accuracy in data, deepening, relevance, timeliness, willingness to help
Customer research
Understanding the customer in a scientific way enables growth, positive business risk management and the continued establishment of the organization
Business data analysis
Analyzing existing cumulative data in the business, the business truth is there
Improving the telephone sales system
Improving the results of a telephone sales array or improving an array Telephone services
Employee research
The human capital in the organization will help you to pursue business goals, study it in depth, it is highly recommended
Establishment of a sales network
Establishing a sales system for the organization in accordance with the organization's goals
Creating a winning value proposition
Building a clear, and unique value proposition Experienced managers can also challenge.